{"id":193105,"date":"2024-03-25T16:03:52","date_gmt":"2024-03-25T06:03:52","guid":{"rendered":"https:\/\/redshed.au\/?p=193105"},"modified":"2024-03-26T17:28:06","modified_gmt":"2024-03-26T07:28:06","slug":"positions-vacant","status":"publish","type":"post","link":"https:\/\/redshed.au\/positions-vacant\/","title":{"rendered":"Job Alert &#8211; Customer Service Representative +  Operations Assistant"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"193105\" class=\"elementor elementor-193105\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-483da44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"483da44\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f32ce9a\" data-id=\"f32ce9a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-5961b52 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5961b52\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c70ee4\" data-id=\"6c70ee4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc84128 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"bc84128\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__bc84128\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__bc84128\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__bc84128\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bef0d76 elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"bef0d76\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2>Full Time SPARE PARTS AND Customer Service Representative. 5-star service attitude<\/h2><p>Location: Emerald, QLD, Australia<\/p><h3>About Our Company<\/h3><p><a href=\"https:\/\/redshed.au\">RED SHED<\/a> is a leading provider of industrial supplies in Australia, known for our commitment to quality, innovation, and exceptional customer service. At RED SHED, we believe in fostering a positive work environment that encourages professional growth and teamwork. <strong>We're now looking for a Customer Service Representative to join our 5-star rated Customer Sales and Service team.<\/strong><\/p><h3>Position Summary<\/h3><p>As a Customer Service Representative at RED SHED, you will play a vital role in supporting our Customer Sales and Service department's daily operations. Reporting to the Customer Service Supervisor, you'll be at the forefront of delivering exceptional customer experiences, handling product inquiries, transacting sales, and resolving issues with professionalism and a customer-centric mindset. This role offers a unique opportunity to contribute to a supportive and collaborative team, ensuring our standards for service excellence are met with every customer interaction.<\/p><h3>WHAT YOU'LL BE DOING...<\/h3><ul><li><strong>Act as the first point<\/strong> <b>of contact<\/b> for customer inquiries, providing prompt, courteous, and effective service in person and over the phone.<\/li><li><strong>Resolve customer issues<\/strong> and complaints with solution-based efficiency, escalating complex cases to the Customer Service Supervisor or manager as necessary.<\/li><li><strong>Maintain good product knowledge<\/strong> and understanding of RED SHED's services to offer accurate information and support to customers.<\/li><li><strong>Work closely with the Customer Service Supervisor<\/strong> to identify and implement process improvements for enhanced service quality.\u00a0<\/li><li><strong>Collaborate with RED SHED warehouse team members<\/strong> to achieve team and individual performance goals.<\/li><\/ul><p>\u00a0<span style=\"color: var(--wd-title-color); font-family: var(--wd-title-font); font-size: 22px; font-style: var(--wd-title-font-style); font-weight: var(--wd-title-font-weight); text-transform: var(--wd-title-transform); text-align: var(--text-align); background-color: var(--wd-main-bgcolor);\">Desired Qualifications and Skills (GREAT TO HAVE TO FIT IN TO OUR HIGH-PERFORMING SERVICE TEAM ):<\/span><\/p><ul><li>Trade\/Mechanical qualifications and hands on experience with heavy vehicle spare parts highly desirable<\/li><li>Not scared of hard work. This role can be physically demanding<\/li><li>Excellent communication and interpersonal skills. Your attitude is everything<\/li><li>Strong problem-solving and conflict resolution capabilities. We like quick thinkers.<\/li><li>Experience in customer service roles preferred, but not a deal breaker if you don't have any.<\/li><li>Ability to work effectively in a team and adapt to a dynamic work environment. We get busy at RED SHED Central!<\/li><li>Basic proficiency in Microsoft Office suite and experience with customer service software systems is an advantage.<\/li><li>A proactive, customer-centric approach to service delivery.<\/li><li>High school diploma or equivalent; further education or certifications in customer service are definitely a plus.<\/li><\/ul><h3>What We Offer you\u00a0<\/h3><ul><li>A collaborative and supportive work environment.<\/li><li>Opportunities for professional growth and development. We have a presence instore and online so there's lots of room for learning and growth<\/li><li>Competitive salary and benefits package. And yes you'll definitely get some pretty cool free RED SHED merch!<\/li><\/ul><h3>APPLY NOW!<\/h3><p>Please send your resume and a cover letter outlining your suitability for the role to Craig Dahlenburg - <a href=\"mailto:craig@redshed.au\">craig@redshed.au<\/a> - <span style=\"font-size: 16px; text-align: var(--text-align); background-color: var(--wd-main-bgcolor); color: var(--wd-text-color);\">Make sure to mention \"Customer Service Representative Application\" in the subject line.<\/span><\/p><h4><strong>Application Deadline:\u00a0 15 April 2024<\/strong><\/h4><p>Join us at RED SHED, where you'll make a real difference in providing top-notch service to the industrial sector across Australia. We look forward to welcoming you to our team!<\/p><p><em>Note:\u00a0 The role may require undertaking additional duties from time to time wherever necessary to keep our customers going.<\/em><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d76a9c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7d76a9c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-720950d elementor-widget__width-initial elementor-widget elementor-widget-wd_text_block\" data-id=\"720950d\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h2>Casual Operations Assistant - Flexible Hours. Would Suit School Parents.<\/h2><p>Location: Emerald, QLD, Australia<\/p><h3><span style=\"color: var(--wd-title-color); font-family: var(--wd-title-font); font-size: 22px; font-style: var(--wd-title-font-style); font-weight: var(--wd-title-font-weight); text-transform: var(--wd-title-transform); text-align: var(--text-align); background-color: var(--wd-main-bgcolor);\">Position Summary - FLEXIBLE HOURS. WOULD SUIT SCHOOL PARENTS.<\/span><\/h3><p>As an Operational Support Assistant, you will play an important role in our operations, ensuring our facilities are clean, shelves are stocked, and supporting our customer-facing team in delivering exceptional service. This entry-level position is perfect for someone who loves variety in their workday and is eager to contribute to a team known for its outstanding customer service.<\/p><h3>WHAT YOU'LL BE DOING...<\/h3><ul><li><strong>Perform general cleaning duties<\/strong> to maintain a tidy and professional workspace and customer service area<\/li><li><strong>Stock shelves and ensure inventory is organised<\/strong> and easily accessible.<\/li><li><strong>Assist the customer service team<\/strong> in delivering a 5-star service experience to every customer that calls or walks into RED SHED<\/li><li><strong>Help with packing and dispatching orders<\/strong> accurately and timely.<\/li><li><strong>Undertake various ad-hoc tasks and projects<\/strong> to support different departments as needed.<\/li><li><strong>Embrace a customer-first attitude,<\/strong> stepping in to assist with customer inquiries and support when necessary.<\/li><\/ul><h3>Desired Qualifications and Skills<\/h3><ul><li>Strong organisational skills and attention to detail.<\/li><li>Ability to work independently and as part of a team.<\/li><li>Energetic and proactive approach to tasks.<\/li><li><strong>No previous experience required,<\/strong> but a can-do attitude is essential.<\/li><li>Flexibility to take on varied tasks and responsibilities.<\/li><li>Excellent communication skills and a friendly, positive demeanor.<\/li><\/ul><h3>What We Offer:<\/h3><ul><li>Flexible hours<\/li><li>A role within a highly rated team, offering a chance to contribute to our stellar reputation.<\/li><li>A dynamic work environment where no two days are the same.<\/li><li>Supportive team and management dedicated to professional growth and development.<\/li><li>Competitive entry-level salary and benefits package.<\/li><\/ul><h3>APPLY NOW! START ASAP!<\/h3><p>Please send your resume and a cover letter outlining your suitability for the role to Craig Dahlenburg - <a href=\"mailto:craig@redshed.au\">craig@redshed.au<\/a><\/p><p>Make sure to mention \"Casual Operational Assistant Role\" in the subject line.<\/p><h4><strong>Application Deadline:\u00a0 15 April 2024<\/strong><\/h4><p>Join us at RED SHED, where you'll make a real difference in providing top-notch service to the industrial sector across Australia. We look forward to welcoming you to our team!<\/p><p><em>Note: This varied role will require cleaning duties,\u00a0 lifting and quite a bit of physical activity.<\/em><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"wd-negative-gap elementor-section elementor-top-section elementor-element elementor-element-c2621d9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2621d9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c30e49b\" data-id=\"c30e49b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17795cd elementor-widget 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class='gform_description'>RED SHED Online Application Form<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_3'  action='\/wp-json\/wp\/v2\/posts\/193105' data-formid='3' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_3' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_3_1\" class=\"gfield gfield--type-name gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  data-js-reload=\"field_3_1\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 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class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox' id='input_3_7'><div class='gchoice gchoice_3_7_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.1' type='checkbox'  value='Customer Sales and Service Assistant Roles'  id='choice_3_7_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_7_1' id='label_3_7_1' class='gform-field-label gform-field-label--type-inline'>Customer Sales and Service Assistant Roles<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3_7_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.2' type='checkbox'  value='Warehousing and Stores Assistant Roles'  id='choice_3_7_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_3_7_2' id='label_3_7_2' class='gform-field-label gform-field-label--type-inline'>Warehousing and Stores Assistant Roles<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_3_7_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_7.3' type='checkbox'  value='Any 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class='large' aria-describedby=\"gfield_upload_rules_3_4 gfield_description_3_4\" onchange='javascript:gformValidateFileSize( this, 2097152 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_3_4'>Accepted file types: doc, docx, pdf, ppt, Max. file size: 2 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_3_4'><\/div><\/div><div class='gfield_description' id='gfield_description_3_4'>Not required but if you want you can tell us in one A4 page why you think you're the perfect fit for our team and what position (sales, customer service or warehousing) you're most interested in and the hours that suit you. 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