Fraud & Spam Policy

1. Overview

At RED SHED (“Company,” “we,” or “us”), we take pride in collecting authentic and unbiased feedback from our customers. We are committed to preventing fraudulent or spammy reviews and ensure that all published feedback reflects genuine customer experiences with our products and services.

2. Review Collection Process

  • Verified Purchasers Only: We only accept reviews from customers who have made a purchase with us. After a completed transaction, each customer receives an email from trustindex.io containing a unique link to submit their review.
  • Incentive Transparency: We offer all reviewers a 10% voucher as a token of appreciation for their time—this is provided irrespective of whether the review is positive, negative, or neutral.

3. Compliance with Google Guidelines

  • Authenticity: We strictly follow Google’s guidelines by ensuring each review is tied to an actual purchase.
  • Honest Feedback: We do not require or expect positive reviews in exchange for any benefit. We value constructive feedback that helps us improve our products and services.
  • User Control: Customers can edit or delete their review at any time.

4. Fraud Detection & Prevention

  • Automated Monitoring: We utilize automated systems to identify unusual patterns, such as multiple reviews from a single IP address or sudden spikes in review submissions.
  • Manual Review: Our team investigates flagged reviews to verify authenticity. This includes checking order IDs, reviewing customer contact details, and assessing the content for relevance and accuracy.
  • Reporting Mechanism: Anyone suspecting a fraudulent or spammy review can contact us at [Support Email Address]. We promptly investigate all reports and take appropriate action as needed.

5. Dealing with Fraudulent & Spammy Reviews

  • Removal or Rejection: We reserve the right to remove or reject any review deemed fraudulent, spammy, or in violation of our content guidelines (e.g., containing hate speech, profanities, or personal attacks).
  • Warning & Suspension: Users who engage in fraudulent or suspicious behavior may be warned or suspended from posting future reviews.
  • Transparency: If we remove or flag a review, we document the reason and, whenever possible, inform the reviewer about our decision.

6. Ongoing Policy Updates

RED SHED regularly reviews and updates this Fraud & Spam Policy to remain in alignment with Google’s guidelines and industry best practices. Any changes will be reflected on our website.

For questions, concerns, or to report potential fraud/spam activity, please contact us at [email protected]

Last Updated: 6 January 2025