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Full Time SPARE PARTS AND Customer Service Representative. 5-star service attitude
Location: Emerald, QLD, Australia
About Our Company
RED SHED is a leading provider of industrial supplies in Australia, known for our commitment to quality, innovation, and exceptional customer service. At RED SHED, we believe in fostering a positive work environment that encourages professional growth and teamwork. We're now looking for a Customer Service Representative to join our 5-star rated Customer Sales and Service team.
Position Summary
As a Customer Service Representative at RED SHED, you will play a vital role in supporting our Customer Sales and Service department's daily operations. Reporting to the Customer Service Supervisor, you'll be at the forefront of delivering exceptional customer experiences, handling product inquiries, transacting sales, and resolving issues with professionalism and a customer-centric mindset. This role offers a unique opportunity to contribute to a supportive and collaborative team, ensuring our standards for service excellence are met with every customer interaction.
WHAT YOU'LL BE DOING...
- Act as the first point of contact for customer inquiries, providing prompt, courteous, and effective service in person and over the phone.
- Resolve customer issues and complaints with solution-based efficiency, escalating complex cases to the Customer Service Supervisor or manager as necessary.
- Maintain good product knowledge and understanding of RED SHED's services to offer accurate information and support to customers.
- Work closely with the Customer Service Supervisor to identify and implement process improvements for enhanced service quality.
- Collaborate with RED SHED warehouse team members to achieve team and individual performance goals.
Desired Qualifications and Skills (GREAT TO HAVE TO FIT IN TO OUR HIGH-PERFORMING SERVICE TEAM ):
- Trade/Mechanical qualifications and hands on experience with heavy vehicle spare parts highly desirable
- Not scared of hard work. This role can be physically demanding
- Excellent communication and interpersonal skills. Your attitude is everything
- Strong problem-solving and conflict resolution capabilities. We like quick thinkers.
- Experience in customer service roles preferred, but not a deal breaker if you don't have any.
- Ability to work effectively in a team and adapt to a dynamic work environment. We get busy at RED SHED Central!
- Basic proficiency in Microsoft Office suite and experience with customer service software systems is an advantage.
- A proactive, customer-centric approach to service delivery.
- High school diploma or equivalent; further education or certifications in customer service are definitely a plus.
What We Offer you
- A collaborative and supportive work environment.
- Opportunities for professional growth and development. We have a presence instore and online so there's lots of room for learning and growth
- Competitive salary and benefits package. And yes you'll definitely get some pretty cool free RED SHED merch!
APPLY NOW!
Please send your resume and a cover letter outlining your suitability for the role to Craig Dahlenburg - [email protected] - Make sure to mention "Customer Service Representative Application" in the subject line.
Application Deadline: 15 April 2024
Join us at RED SHED, where you'll make a real difference in providing top-notch service to the industrial sector across Australia. We look forward to welcoming you to our team!
Note: The role may require undertaking additional duties from time to time wherever necessary to keep our customers going.
Casual Operations Assistant - Flexible Hours. Would Suit School Parents.
Location: Emerald, QLD, Australia
Position Summary - FLEXIBLE HOURS. WOULD SUIT SCHOOL PARENTS.
As an Operational Support Assistant, you will play an important role in our operations, ensuring our facilities are clean, shelves are stocked, and supporting our customer-facing team in delivering exceptional service. This entry-level position is perfect for someone who loves variety in their workday and is eager to contribute to a team known for its outstanding customer service.
WHAT YOU'LL BE DOING...
- Perform general cleaning duties to maintain a tidy and professional workspace and customer service area
- Stock shelves and ensure inventory is organised and easily accessible.
- Assist the customer service team in delivering a 5-star service experience to every customer that calls or walks into RED SHED
- Help with packing and dispatching orders accurately and timely.
- Undertake various ad-hoc tasks and projects to support different departments as needed.
- Embrace a customer-first attitude, stepping in to assist with customer inquiries and support when necessary.
Desired Qualifications and Skills
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Energetic and proactive approach to tasks.
- No previous experience required, but a can-do attitude is essential.
- Flexibility to take on varied tasks and responsibilities.
- Excellent communication skills and a friendly, positive demeanor.
What We Offer:
- Flexible hours
- A role within a highly rated team, offering a chance to contribute to our stellar reputation.
- A dynamic work environment where no two days are the same.
- Supportive team and management dedicated to professional growth and development.
- Competitive entry-level salary and benefits package.
APPLY NOW! START ASAP!
Please send your resume and a cover letter outlining your suitability for the role to Craig Dahlenburg - [email protected]
Make sure to mention "Casual Operational Assistant Role" in the subject line.
Application Deadline: 15 April 2024
Join us at RED SHED, where you'll make a real difference in providing top-notch service to the industrial sector across Australia. We look forward to welcoming you to our team!
Note: This varied role will require cleaning duties, lifting and quite a bit of physical activity.
APPLY ONLINE NOW - GENERAL APPLICATION FORM
RED SHED Online Application Form